ComEd Adds $9 Million in Assistance and Extends Payment Plans to Help Customers Struggling with Electric Bills

Recognizing that many Illinois families continue to be adversely affected by economic challenges resulting from the COVID19 pandemic, ComEd is increasing financial assistance funding by $9 million to help customers regain their financial footing. ComEd worked with the Illinois Commerce Commission staff, the Office of the Illinois Attorney General, other large Illinois gas and electric utilities and a broad group of consumer advocates to develop a comprehensive support package to help residential customers through the continued challenges of the pandemic. The package, which the Illinois Commerce Commission unanimously approved earlier today,also includes enhanced payment arrangement options, and special reconnection programs for eligible customers. Each of these programs will be offered for a limited time.

The new programs being offered today extend our ongoing efforts to help customers get to a place of stability,” said ComEd CEO Joe Dominguez.Even before the pandemic hit, ComEd provided customers with the support they needed and worked with community organizations to generate awareness amongst customers who need help the most. In 2020, we connected customers to a record more than $75 million in financial assistance and supported more than a quarter million customers with stabilizing grants.”

Limited time,financial assistance options

ComEd Bill Payment Assistance Program. In April 2021, ComEd will increase the amount of funds available to provide more onetime bill credits of up to $500, while funds are available. These credits are for eligible residential customers who have outstanding balances or who are looking to reconnect their electric service.

More Flexible Payment Arrangements. Through June 30, 2021, ComEd is offering extended payment arrangement plans to eligible households, which allows customersto spread outstanding balances over 18 monthly installments with no money down. Eligible residential customers facing financial hardship who enroll in an 18month, no money down payment plan will be exempt from disconnection through June 30, 2021. All other eligible residential customers with outstanding balances can enroll in an 18month payment plan with a 10percent down payment through June 30, 2021.

Service Reconnection Assistance. Through July 10, 2021, eligible households that had electric service disconnected for a nonsafety reason in 2021 can have their service reconnected by providing only 25 percent of their outstanding balance. Any remaining outstanding balance will be rolled into an 18month, nomoneydown payment plan.

Additional financial assistance options

The ComEd CARE programs also offer a range of financialassistance options, while funding is available, to help eligible customers pay their electric bills. There are programs available for residential, smallbusiness customers and nonprofit organizations, as well as activated and deployed members of the U.S. Armed Forces, National Guard, Reserves and honorably discharged veterans.

Any customer experiencing a hardship or difficulty with their electric bill should call ComEd immediately at 18003347661 (1800EDISON1), Monday through Friday from 7 a.m. to 7 p.m. to learn more on how to apply. Information on each of these options, along with eligibility requirements, can be found at also offers usage alerts and energymanagement tips to help customers manage energy use to save money now and on future electric bills.

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